Term & Condition
TERMS AND CONDITIONS OF SERVICE
This agreement governs the provision of dental laboratory services by Ak Smile Lab Ltd (registered in England & Wales, Company No. 15780373) to dental professionals (“Clients”). By submitting cases, Clients agree to these terms.
- Definitions
- “Case”: Dental restoration(s) requested by Client (e.g., crown, denture).
- “Materials”: Substances used (e.g., zirconia, PMMA).
- “Digital Files”: Scans, designs, or prescriptions submitted.
- Order Acceptance & Pricing
- Quotes: Valid for 30 days; prices may vary if specifications change.
- NHS Cases: Subject to fixed pricing under NHS contractual terms.
- Private Cases: Charged per current fee schedule (provided on request).
- Client Responsibilities
Clients must:
- Provide accurate prescriptions (including shade, occlusion, medical alerts).
- Submit usable impressions/scans (rejected if unusable; resubmission fees apply).
- Obtain patient consent for data sharing per GDPR.
- Turnaround Times
- Standard: 5–7 working days (from receipt of workable materials).
- Urgent: 24–48 hours (+30% fee; excludes weekends).
- Delays: Not liable for postal/courier delays or incomplete prescriptions.
- Warranties & Remakes
- Defects: Free remake if fault is lab-side (reported within 14 days).
- Exclusions: No warranty for:
- Patient-induced damage (e.g., bruxism).
- Cases with incorrect prescriptions.
- Refunds: Discretionary; no cash refunds after work begins.
- Liability
- Cap: Liability limited to case value (no consequential loss claims).
- Clinical Decisions: We follow prescriptions; final responsibility lies with the dentist.
- Payment Terms
- Invoices: Due within 30 days (2% monthly interest on late payments).
- Private Clients: 50% deposit for orders over £500.
- Disputes: Notified in writing within 7 days of invoice.
- Intellectual Property
- Designs: Ak Smile Lab retains rights to CAD files; Clients license use for patient treatment only.
- Scans: Patient data remains dentist’s responsibility; we delete files post-retention period.
- Termination
- By Us: If Client breaches terms (e.g., non-payment).
- By Client: Written notice; pays for work completed.
- Governing Law & Disputes
- Jurisdiction: English courts under laws of England & Wales.
- Mediation: Parties agree to negotiate disputes before litigation.
- Force Majeure
Not liable for delays/cancellations due to:
- Pandemics, strikes, or material shortages.
- IT failures beyond reasonable control.
- Amendments
- Updated terms posted on www.aksmilelab.co.uk; continued use implies acceptance.
Contact for Queries:
Ak Smile Lab Ltd | 97 Russel Lane, London | 07756 580985 | [email protected]